If the product(s) you ordered do not meet your expectations, you may choose to return them within 30 days of receipt. It's important to ensure that the returned products are received by us within this 30 day period and comply with our return criteria to qualify for a refund.
RETURN CRITERIA:
→ All products must be returned within 30 days of receipt.
→ All products must be unworn and unwashed.
→ All products must have all original tags still attached.
To return items, please follow the steps below. You will also be able to see the return steps on the paper enclosed your order.
→ Place the item(s) with all original tags attached in a box. Re-use the original packaging if possible and enclose the packing slip with the barcode that came with your order. Without the packing slip we will not be able to process your return. Tape the package securely.
→ Go to our return portal via the link on top of this page, by scanning the QR code on the packing slip or directly via your order history in your account. To log in you need your email and the 6-digit order number located on your order confirmation email or in your account. On the packing slip your order numbers is the last 6 digits of the order ID.
→ Follow the steps described in the portal.
To make an exchange, please follow the same steps as above. Exchanges are only possible for a different size of the same item. It is not possible to exchange an item for a different product, style or colour.
For orders placed in the Netherlands, we provide a return label through our return portal. The cost of the return label is €5.50 and will be deducted from your refund.
Please register your return through the return portal and follow the instructions provided.
For orders placed in the rest of Europe and outside the EU, you must register your return through our return portal. The customer is responsible for the cost of shipping the return back to us. You will need to arrange and pay for the return shipment yourself at your local parcel drop-off point.
For orders placed in the UK and US, we only allow returns (no exchanges). The customer is responsible for the cost of shipping the return back to us and must arrange and pay for the return shipment themselves at their local parcel drop-off point. No return shipping costs will be deducted from your refund by OLAF.
IMPORTANT: Along with the return label, you will receive a new invoice, which must be enclosed in the box with your return. This invoice covers taxes and duties, making it essential to include.
For orders made outside the EU and UK, we cannot refund any taxes, duties or charges incurred for returns or exchanges.
Refunds will be made in € at the price paid upon original purchase. Please ensure that you are sending the return to the correct address and hold on to your proof of shipment until we have confirmed your return or exchange.
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.
Once we have received and processed your return or exchange, you will receive a confirmation email. If you are returning an item, you can expect to receive the refund within 3–5 working days after we have processed your return. With some payment methods, the refund can take up to 14 days after processing the return.
A refund will be issued to your original payment method. Exchanges will be shipped from our warehouse within 1–2 working days after processing your returned item(s).
PROMESE LOGISTICS
Attn. Return department
Flight Forum 2500
5657 DZ, Eindhoven
The Netherlands
Before your parcel leaves our warehouse, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at store@olafhussein.info in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request.
We will accept a return for faulty items if it has failed to live up to its life expectancy and is covered by our warranty policy. Read warranty policy here. The warranty policy is dependent on the product category and reason for failure. We will not accept a return for a faulty item if it isn’t covered by our warranty policy or if the product is damaged by improper use. The intention of use is at the discretion of OLAF and will be judged reasonable.
Non-sale items can also be returned in our flagship store at:
Bilderdijkstraat 112
1053 KZ Amsterdam
We will issue a refund if the returned items follow the requirements listed above. Please note that sale items cannot be returned in store.