What is TOGETHER?
We’re thrilled to launch TOGETHER, our exclusive loyalty program that celebrates the joy of sharing and giving back. Designed to reward you at every stage of your experience with us, TOGETHER offers a range of benefits as you discover new styles and advance through different tiers. Enjoy perks such as discounts on products, early access to collaborations and seasonal sales, invites to community events, and special gifts.
How does TOGETHER work?
Create an account to start collecting points with every order and enjoy exclusive benefits and perks. Once activated, you can view your points and other information in your account. Points cannot be redeemed during promotions or on sale items.
How do I earn points?
After signing up for TOGETHER, you start earning points on every purchase. You can also earn points by following us on social media, subscribing to our newsletter, and adding your birthday. You receive a welcome gift of 100 points when you create an account.
How do I redeem points?
While logged in, at checkout you can select your eligible reward and apply points for a discount. There are minimum order values for each reward tier.
How do I redeem points for goodies?
You can redeem points for goodies if available for your tier. After selecting a goodie, click “Redeem” and then “View Cart” to see it.
Why is my points not working at checkout?
Check that you have enough points and meet the minimum order value. Points can only be redeemed after a 30-day period and cannot be used with promotions, sale items, or other coupons.
Where can I view my points history?
Log in to your account and find your activity and point history in the Rewards History section.
Will I be able to use my points/rewards in-store?
Yes — you can redeem rewards in the flagship store in Amsterdam.
How does referral work?
You can share a €20 discount through a personalized link and earn 250 points when a friend makes their first purchase. The discount applies on orders over €100 and can’t be combined with other discounts.
Will my points and tier status expire?
Points expire after one year of inactivity. Tier status can change if the minimum spend for a tier isn’t met within a year.
How long do I have to use my redeemed reward?
You have 30 days to use a redeemed reward before it expires.
Why haven’t I received my order information?
Sometimes the confirmation takes longer — check spam/junk and that your email is correct. Contact support if unresolved.
When can I expect my order to arrive?
Delivery times depend on location. In the Netherlands next day if ordered before 22:00, 1–3 working days within EU Zone 1, and 2–5 working days within EU Zone 2. Worldwide deliveries may take 3–7 working days.
How much will I pay for shipping?
Free shipping on orders above €100 in the EU. Standard shipping (orders below €100) costs €6 (Zone 1) or €10 (Zone 2). Free worldwide shipping from €200; below that it’s €20.
Where can I check my order status?
In your order confirmation you receive a link to track status, or view all orders when signed into your account.
How can I change or cancel my order?
Once the order is received, it’s sent to the warehouse immediately — we cannot change or cancel after confirmation.
How can I return my order?
Follow steps in the exchange and returns portal. Items must be unwashed, unused, in original packaging with labels. Non-sale items can also be returned in the Amsterdam store.
When will I get my refund?
Refunds are processed within 7 business days after receiving your return, to the original payment method. Allow up to 5 additional days for it to appear in your account. Some methods may take up to 14 days.
Will I get the shipping costs refunded?
If you return all items, shipping costs are refunded. For partial returns, shipping costs are not refunded.
How can I exchange my item?
Follow the return/exchange portal instructions. Shipping for exchanges within Netherlands, Germany, Belgium and France is covered; outside these countries free exchanges aren’t offered.
I have a damaged item, what should I do?
Contact store@olafhussein.info immediately with a description and photos of the defect. Don’t send damaged items back without contacting first.
Can I return a sale item?
Sale products can be returned to the warehouse (unwashed/unused, original packaging). They cannot be returned in the physical store.
Can I return an order paid with a gift card?
All approved returns are refunded to the original payment method used.
How can I pay for my order?
Accepted: iDeal, Paypal, Visa, Mastercard, American Express and Klarna.
Where can I find my invoice?
Your invoice is included in the order confirmation. Contact store@olafhussein.info if it’s incorrect.
I received a bill for import charges?
For countries outside Europe, additional customs charges may be added by local customs; these are your responsibility.
Are taxes included in the prices?
All prices include 21% VAT per Dutch law. We are not responsible for additional import taxes.
Do I need an account to order?
No — guest checkout is possible. An account offers benefits like order history and extra functions.
What will you do with my information?
Information is used to process your order and shipment. Email may be used for promotions. We do not share/sell info to third parties.
Is it possible to delete my account?
Yes — email store@olafhussein.info to have your information removed.
Can I feature the Olaf Hussein brand in our media?
Please contact press@olafhussein.info
Can I sell Olaf Hussein products in my own store?
Please contact sales@olafhussein.info
Can I speak to someone from Customer Service?
Yes — Monday to Friday between 10:00 and 17:00 by email at store@olafhussein.info. You can also visit the physical store in Amsterdam.